Here is an example of our twice a month newsletter.
We listed some of the pros and cons for hosted or cloud telephone versus telephone systems located in your office or premise. Here are a few more comparisons between hosting or owning your own phone system. Either way Boulder Phone can help and we know that an informed customer is a smart customer.
Here are some of the key issues to consider:
Simplified relocation or work from any location (home, coffee shop, mountain top, ski slope) – move the phone intra-building or to any city and plug-it-in and start making/receiving telephone calls. Relocation in your office is a snap and can reduce service calls. Once out in the cloud you are dependent on the quality of the internet connection and the ability of your phone to connect without any “techie” adjustment.
Simultaneous ring – phone rings anywhere and everywhere until you answer the phone – “find me follow me.” This is a feature that doesn’t care what kind of phone system it is: hosted or premises based. Programming by the user can be a little tricky.
Customers say “voice mail inside email is priceless.” Messaging integration with features such as click-to-dial, answering and dialing, fully integrated – “toolbar” are becoming commonplace. Nearly all phone systems do this now so you work to get it integrated with your email provider. Outlook integration is also a welcome feature.
Management and user “web portal” control of features: call logs and ease-of-administration and remote web access via browser has high user acceptance. Admin is admin and requires study, practice, and training. Some processes are more intuitive than others.
TCO — Total Cost of Ownership – 20-30% of hosted users pay less than what they now pay for voice, long distance, high-speed access, and MAC — moves-adds-changes, however 70-80% pay MORE than what they were paying but feel the benefits are greater. Often the case is that the cost is shifted out of the phone world and into the IT world. What you saved in telco cost you can end up paying in IT administration. When you have hosted-cloud service you pay your monthly fee for as long as you subscribe to the service. When you purchase a system you pay it off right away or in 36 or 60 months. That cost is done and now the monthly communication costs are what you pay for.
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